Returns & Shipping Info

Shipping (US-only):

LAsugarCastles.com offers free shipping on all orders over $75 within the United States. Orders are shipped out on Tuesday, Wednesday and Thursday. We ship to all US states for $7 flat rate.

Estimated delivery times (once we have shipped your order) are 1-3 days for domestic shipments (within USA) and 4-10 days for international shipments (depending on location).

International Shipping:

LAsugarCastles.com International shipments are subject to customs restrictions. Tracking Numbers are included in this fee. Items with different fees will be displayed on product pages. (Extra Charges may apply for International Shipping.)

Shipping Status

Immediately after your order has been shipped you will receive notification via e-mail providing you with a tracking and or confirmation number.

Returns

All sales are final:LAsugarCastles.com  is dedicated to delighting you with your purchase and our services. We contact all customers if there are discrepancies in your order.

Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)

Mis-shipped items: For mis-shipped items (item shipped was not item ordered), once verified, we will be responsible for an item exchange and any shipping costs. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

Required Conditions: For a Replacement, all products must be in the condition you received them and in the original box and or packaging.

All payments are processed by PayPal or Google. These companies charge a 1.5 – 2.7% credit card transaction fee that is non-refundable. The small transaction fee is always returned. Shipping fees vary per item; any shipping fees are also deducted from your overall return.